AI Reply
Answer repeat questions with AI responses you can customize based on your instructions and knowledge sources.
Reply to customers faster, grow your business calmer.
Manage customer conversations, enable AI-powered auto-replies, schedule messages, and connect WhatsApp with your business workflow \u2014 from one dashboard.
- ✓ AI Reply & auto-reply
- ✓ API & webhook
- ✓ Scheduled broadcast
Try according to plan terms. Features and limits may vary by plan.
P
Customer (sample)Simulated chat
Hi, may I ask about the product price?09:12
✦ AI ReplyHi! Of course 😊 Which product would you like to ask about? I will help check the details.Sample auto-reply
Sure, let me check the catalog first.09:13 ✓✓
Type a message…
24 incoming messagesSample data
✦ AI AssistantRules & responses per configuration
Illustrative preview, not live data
All your business chats, easier to manage.
From replying to customers to connecting your business systems. Enable the features that fit your workflow.
Auto-Reply 24/7
Set greetings, keyword answers, and automatic responses so customers get a reply even when your team is busy.
Broadcast & campaigns
Manage scheduled messages and customer follow-ups. Only use contact lists that have opted in to receive messages.
API & webhook
Connect message flows with apps, CRM, POS, or automation like n8n through the available integrations.
Message interactions
Use interactive message formats supported by your WhatsApp connection and configuration.
Schedules & templates
Prepare recurring messages and templates so your team works more consistently with less manual effort.
Centralized inboxMulti-device per planDelivery reportsBusiness workflowsIntegration support
The right response for every need.
Pick a scenario to see a sample reply flow. This is an interface demo, not a live WhatsApp or AI connection.
BalasWA.comSimulation
Hi, may I get product and catalog info?
Auto-replyHi! Happy to help 😊 Which product are you looking for? You can also show your catalog link here per your store settings.
Sure, let me check the catalog first.
Sample configurable flowAI / business rules
From setup to a running workflow.
An overview of getting started with BalasWA.com. Steps and options may depend on the features available in your account.
1
Connect account
Follow the connection guide in the dashboard, then verify the connection status before use.
2
Set up responses
Configure rules, AI knowledge sources, templates, or integrations for your business needs.
3
Monitor & optimize
Test flows, monitor delivery results, and adjust automation based on customer needs.
One tool for many business needs.
From businesses handling chats solo to teams needing technical integrations.
Online stores & SMEs
Answer repeat questions and help customers find product info.
Customer service
Build more consistent response patterns for inbound chats.
Sales teams
Schedule follow-ups and messages with customer consent in mind.
Developer & integrator
Explore API & webhooks to connect message flows to other apps.
📱 Incoming WhatsApp message
↓
✨ AI / automation rules
↓
🔌 API · Webhook · Business systems
↓
✅ Response or next action
WhatsApp doesn't have to stand alone.
Use the available API and webhooks to build a more connected workflow. Ideal for businesses that want less manual work and chats linked to other systems.
- Sample integrations with apps and CRM
- Workflow automation with n8n when configured
- API docs and support per available services
Download Excel templates
Use these ready-made templates to bulk-import auto-reply rules or product knowledge for your AI bot.
Auto Reply Template
Keyword, match type, reply text (plus image/document support).
Download .xlsxAI Knowledge Base Template
Product name, description, price — so your AI bot can answer accurately.
Download .xlsxPick the plan that fits.
Start with the basics, then consider a bigger plan as your usage grows.
Starter
Rp0 / 30 days
To try the flows and basic features.
- 1 device
- 100 messages
- AI & auto-reply
- API & webhook
Basic
Rp25.000 / 30 days
For stores actively managing conversations.
- 10 devices
- Message quota: 100,000*
- Bulk features per terms
- Priority support
Enterprise
Contact Us
For teams & multi-device use.
- 10+ devices
- Custom message quota
- All features per plan
- Onboarding call
*Message quota follows each plan’s terms. Pay via QRIS or manual transfer.
Good to know before you start.
General info about usage, integrations, and support.
No service can guarantee against restrictions. Risk depends on usage patterns, contact quality, volume, and WhatsApp policy. Avoid spam and only message those who expect it.
Yes, per plan: Starter 1 device, Basic 10 devices, and Enterprise custom.
Yes. API and webhook integrations are available, including for n8n, with docs. Check your account docs for endpoints, auth, and limits.
Yes. Support is available via WhatsApp 09.00–17.00 (WIB), and Enterprise gets an onboarding call.
No. The demo here is only a visual simulation of possible flows. To send or receive real messages, use the dashboard and service configuration.
Ready to manage WhatsApp more neatly?
Start with a simple flow, test responses, then grow automation as your business needs evolve. Use the demo and plans as a starting point to evaluate the service.
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API previewSample code
curl -X POST https://balaswa.com/api/send \
-H "Authorization: Bearer TOKEN" \
-H "Content-Type: application/json" \
-d '{
"number": "62812xxxxxxx",
"message": "Halo kak 👋"
}'Illustrative sample. Verify endpoints and payload format in the official docs.